Shipping policy

Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders.

1) Order Processing Time

•Orders are typically processed within 1–3 business days after payment is confirmed.

•During peak seasons, promotions, or holidays, processing may take slightly longer.

•Once your order is shipped, you will receive a shipping confirmation email with tracking information.

2) Shipping Destinations

We ship to the destinations available at checkout. If your address cannot be delivered to, we will contact you as soon as possible.

3) Shipping Time (Estimated)

Estimated delivery time depends on your location and the shipping method selected at checkout:

•Standard Shipping: usually 7–15 business days

•Express Shipping: usually 3–7 business days

Please note these are estimates, not guarantees. Delivery times can be affected by customs inspections, weather, carrier delays, or local holidays.

4) Shipping Fees

Shipping fees are calculated at checkout based on:

•Destination

•Package weight/size

•Shipping method selected

Any free-shipping offer will be shown directly on the checkout page.

5) Tracking

For most shipments, tracking is available.

•Tracking details will be sent after the parcel is handed to the carrier.

•Some low-cost shipping methods may have limited tracking updates.

6) Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These charges:

•Are not included in the product price or shipping fee (unless explicitly stated)

•Are the customer’s responsibility

Customs policies vary by country, so please check with your local customs office if needed.

7) Address Accuracy & Changes

Please make sure your shipping address is correct before placing an order.

•If you need to change your address, contact us as soon as possible.

•If your order has already shipped, we may not be able to update the address.

We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

8) Missed Delivery / Refused Packages

If a package is returned to us due to:

•failed delivery attempts,

•refusal by the recipient,

•incorrect address provided,

you may be responsible for additional shipping fees to re-ship the order.

9) Delayed, Lost, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us and we will help you investigate with the carrier.

To assist you quickly, please provide:

•Order number

•Tracking number

•Photos of the package and product (for damage claims)

10) Contact Us

If you have any questions about shipping, please contact us:

•Email: bao15355029466@outlook.com

•Phone: 15686226850